Return Policy
Return Policy:
Empire Smoke Distributors is dedicated to our customers' 100% satisfaction. We will issue a refund/credit if you are not satisfied with your purchase and notify us within 14 days of product receipt. It must be returned in the original packaging and in salable condition.
Returned products after 14 days are subject to a 10% restocking charge.
All returns or exchanges must be properly communicated to Empire Smoke Distributors before a refund/credit is processed and approved. We will only accept returns/exchanges for items ONLY sold by Empire Smoke Distributors.
Restocking fees are waived for defective items only if exchanged for the exact same product.
Note: All E-Liquid Hardware & Cartridges are Final Sale
Return Process
- 1
Contact Us
Notify us of your intention to return within 14 days of receiving your product.
- 2
Approval
Wait for our team to process and approve your return request.
- 3
Ship Products
Return the products in their original packaging and in salable condition.
- 4
Refund Processing
Once received and verified, we'll process your refund or exchange.
Need Help?
If you have any questions about our return policy or need assistance with a return, our customer service team is here to help.